ECM CV

Research Experience

Graduate Research Assistant | UA Human-Technology Interaction Lab, Tuscaloosa, AL
August 2019 – May 2025 (20 hrs/wk)
- Conduct NIH-funded research on designing and developing digital health interventions (SMS, AI-driven) for obesity management using human-centered approaches.
- Led studies investigating the design and efficacy of Just-in-Time Adaptive Interventions (JITAIs), including LLM-generated messages.
- Utilized mixed methods (Qualtrics for qualitative data; Python/R for quantitative analysis) to assess usability, user experience, message likeability, actionability, compliance, and comprehension.
- Developed web applications for user studies using Python and Streamlit.
- Fine-tuned LLMs using the OpenAI API for personalized message generation.
- Managed and supervised undergraduate lab assistants.
- Key Projects & Publications:
  - An Exploration of Just-in-Time Adaptive Interventions For Eating Behaviors Using LLM-Based Messages. (Published 2025, ProQuest, Dissertation)
  - A Novel Method for Personalizing LLM-Based JITAI Systems Messages. (Under review 2025, NIH funded, Within-subjects study, N=52)
  - Investigating the Design of Just-in-Time Adaptive Interventions (JITAIS) LLM-Based Messages Targeting Eating Behaviors. (Under review 2025, NIH funded, Within-subjects study, N=90)
  - Investigating the Design of Just-in-Time Adaptive Interventions (JITAIs) Messages Targeting Eating Behaviors. (Published 2023, NIH funded, Between-subjects study, N=29)
Graduate Research Assistant | Alabama A&M University, Normal, AL
August 2017 – July 2019 (20 hrs/wk)
- Explored the application of machine learning for stock price prediction through a Systematic Literature Review (SLR).

Teaching Experience

Adjunct Professor of Computer Science | Alabama A&M University, Normal, AL
Courses:
- CS101: Fundamentals of Computer & Information Systems
- CS102: Introduction to Programming I (C++)
- CS109: Introduction to Programming II (C++)
September 2025 – Present (Various hrs/wk)
- Plan, organize and instruct undergraduate courses in accordance with approved course outlines
- Maintain a prominent level of competence and expertise in the teaching content area and ensure an effective learning experience
- Utilize the university's learning management systems, as necessary
- Perform additional instructor responsibilities to include but not limited to communication with students, responding to e-mails in a timely manner, be available for virtual office hours and attend all classes as scheduled
- Submit course syllabus to the Department Chairperson prior to the start of the term
- Provide effective assessments and evaluation of student learning experiences
- Keep students informed of their progress with timely feedback and posting of grades in the university’s learning management system
- Encourage and cultivate a positive and diverse learning environment for learning populations
- Retain and submit documentation as requested to the Department Chairperson
Graduate Teaching Assistant | The University of Alabama, Tuscaloosa, AL
Courses: CS300 Operating Systems (Undergraduate)
January 2020 – May 2020 (20 hrs/wk)
- Graded assignments, quizzes, exams, and projects; supervised students.
Graduate Teaching Assistant | Alabama A&M University, Normal, AL
August 2017 – July 2019 (20 hrs/wk)
- Administered and proctored exams; supervised and tutored undergraduate/graduate students in computer science courses.
Adult Education Counselor | Workforce Skills Development Center, Benton Harbor, MI
June 1998 – October 2001 (16 hrs/wk)
- Supervise groups between 15 – 25 adult learners
- Facilitate computer-based adult education via Destinations and the Job Skills Education Program software applications
- Provide direction in achieving individuals’ goals in alignment with BHWF’s goals
- Consult learners in obtaining skills in pursuit of employment in areas of interest
- Consult learners interested in acquiring their GED certificate
- Administer and coordinate attendance, progress, assessments, components, and dress code adherence
- Assist learners in creating resumes and cover letters
- Confidentiality practiced in reference to sensitive material/information regarding each learner
- Assist with graduation ceremonies
- Coaching and counseling for job search, interview and follow-up skills
- Train adult learners in basic skills in utilizing a personal computer

Relevant Professional Experience

Computer Science Expert, AI Trainer (Contract) | Handshake, Remote
August 2025 – Present (20+ hrs/wk)
- Ensure high-quality data curation and contribute to the development of AI models.
- Collaborate with technical teams to refine annotation tools and methodologies.
- Apply general academic and analytical expertise to evaluate AI-generated and human responses.
- Interpret, analyze, and review tasks based on evolving instructions.
General Clerk III | City of Huntsville Human Resources, Huntsville, AL
June 2023 – Present (30+ hrs/wk)
- Business analysis of Health & Wellness Center utilization for insured and non-insured employees in coordination with Premise Health.
- Manage the pre-employment process for prospective employees.
- Perform specialized office assistance utilizing Microsoft Office suite. Maintain records, files and data by ensuring accuracy and completeness.
- Administer the City 50 List for employee fitness membership with the YMCA.
- Coordinate vendor participation for the City’s Health & Wellness Fairs.
- Provide in-house tech support for employees for systems, printers, and Microsoft Office suite.
- Familiarity with Code of Federal Regulations (CFR) related to Transportation.
Government Account & Technical Support Coordinator | Verizon, Huntsville, AL
June 2012 – March 2017 (40+ hrs/wk)
- Supported all levels of government accounts for both of their internal and external customers regarding their wireless needs.
- Responsible for User-Experience based on NPS and Usability.
- Responsible for service, device and accessory sales.
- Provided Tier 1 & 2 technical support to all government accounts.
- SME and Account Coordinator for Illinois based accounts
- De Facto team leader for onsite coordinators.
- Utilize Call Sequencing Model to ensure First Call Resolution on every call
- Process new lines, disconnects, assumption of liability, upgrades and ESN changes.
- Process necessary credits and adjustments on accounts.
- Ensure all changes are processed only by authorized points of contact.
- Utilize DIMOND to research billing inquiries for past and current invoices.
- Create REMEDY tickets for Network Repair Bureau investigations of network cell-site issues.
- Create ITHD tickets for ACSS order processing issues
- Utilize Workflow Manager for email requests from SPOCs.
- Process offline email requests for government accounts via workflow manager.
- Utilize online troubleshooting/reference guides to resolve various troubleshooting issues and research company policy and procedures.
- Ability to follow oral and written communication.
- Ability to multitask to resolution for several projects simultaneously.
- Advanced user of Microsoft Office suite for daily job requirements and other software applications.
Technical Support Coordinator I & II | Verizon, Huntsville, AL
February 2010 – June 2012 (40+ hrs/wk)
- Professional interaction with all levels of internal & external customers.
- Perform account analysis to advise customer of necessary account changes for better utilization and savings.
- Recommend devices based on customer requirements.
- Maintain appropriate confidentiality in regard to customer & company proprietary information.
- Utilize strong interpersonal skills, and assume ownership of high quality customer service for all customers.
- Understand and can effectively communicate technical principles and procedures.
- Ability to analyze and understand various wireless products technical specifications.
- Efficient and effective written/verbal communication skills.
Customer Care Professional | Verizon, Huntsville, AL
June 2009 – February 2010 (40+ hrs/wk)
- Professional interaction with all levels of internal & external customers
- Perform account analysis to advise customer of necessary account changes for better utilization and savings
- Recommend devices based on customer requirements
- Maintain appropriate confidentiality in regard to customer & company proprietary information
- Utilize strong interpersonal skills, and assume ownership of high quality customer service for all customers
- Understand and can effectively communicate technical principles and procedures
- Ability to analyze and understand various wireless products technical specifications
- Efficient and effective written/verbal communication skills
Appliance Sales Specialist | Lowe's Home Improvement, Indiana & Michigan
May 2006 – June 2009 (40+ hrs/wk)
- Under the direction of the Sales Manager, responsible for the overall sales and merchandise maintenance of the assigned department
- Maintains the department according to company merchandising standards and store operations
- Maximizes sales of department merchandize and related products
- Ensures that all merchandising and operational activities take place on a consistent basis
- Makes recommendations to the Sales Manager to improve and enhance company merchandise and operational policies and procedures
- Provides and ensures quick, responsive, friendly customer service
- No less than 95% of the working time spent in the assigned department
Appliance Pro/Senior | Best Buy, Benton Harbor, MI
June 2005 – May 2006 (40+ hrs/wk)
- Provide world class customer service
- Non-commissioned position which allowed customers to shop without undue pressure
- Provide expert direction and advice to customers regarding major appliances
- Responsible for training and supporting sales associates
- Ensure assigned vendors provided monthly and quarterly training for all associates for their respective brand/product
- Tracked goals and sales quotas for associates daily, weekly, monthly and quarterly
- Maintained a clean environment for customers by delegating cleaning assignments
- Periodic role-playing scenarios were administered to ensure associates were up to par with expectations in customer interactions
Retail Assistant Manager | Man Alive, Benton Harbor, MI
March 2005 – June 2005 (40+ hrs/wk)
- Provide direction and supervise all Sales Associates regarding customer service and meeting sales goals
- Responsible for meeting daily , weekly, biweekly, and monthly sales goals
- Assist the Store and/or Divisional Manager in all areas
- Responsible for opening and closing retail store
- Required to make nightly bank deposits after closing
- Conduct periodic monthly physical inventory checks
- Maintain weekly markdowns
- Provide excellent in-store and telephone customer service regarding sales, returns, exchanges and any possible defective products
- Utilize store policy when necessary for both employees and customers
- Responsible for maintaining a consistently low shrink rate
- Provide merchandising for all product lines and brands in the store
- Required to keep necessary and updated signage and displays for all necessary product lines
- Required to maintain security tapes upon opening and/or closing of store
- Create and maintain a cohesive and productive team environment to meet daily goals
- Monitor and track perpetual inventory logs
- Assign sales areas to associates throughout the day
- Administer new product shipments and product transfers
- Process biweekly employee payroll
- And all other duties of an assistant manager
Demand Analyst/Analyst | Whirlpool Corporation, Benton Harbor, MI
January 2005 – March 2005 (40+ hrs/wk)
- Responsible for capturing/gathering all OEM and Domestic forecast data for all trade partners in the business unit for portable appliances
- Responsible for frequent mix and sorting analysis
- Create and monitor accuracy levels of forecast numbers versus actual shipments
- Analyze daily the rolling monthly in-house orders versus monthly forecast to maintain efficient inventory levels and production scheduling
- Use MS Excel to create/maintain Operational & Aggregate forecasts for accurate production to ensure efficient inventory levels
- Provide weekly territory analysis by SKU to Regional Managers
- Create weekly flash reports recapping orders/shipments/forecasts for all trade partners and disseminate to Regional Managers on a monthly basis
- Maintain direct communication with National Account, Regional and Key Account Mangers
- Create timesheets advising deadlines per trade partner's forecast to be in-house
- Responsible for all trade partner incremental orders versus forecast through the month
- Direct and delegate responsibilities for two forecast assistants & monitor and track their progress
- Disseminate trade partner forecasts to management for review
- Meet with Marketing Brand Managers and their staff regarding product launches, pipelines and/or changes to product lines
- Analyze weekly POS and ads to monitor sales trends for any direct/indirect effect to trade partner forecasts
- Utilize Demand Planner & FEP to update monthly volumes for US, Asia & Europe to drive domestic production and system-generated PO's for long-lead time components
- Occasional business travel to meet with Territory, Key Account, Regional and National Account Managers & attend yearly trade shows; among them the International Housewares Show
- Utilize John Galt Forecasting software, MS Project, SAP, BEx Analyzer, Hummingbird BI/Query Data Warehouses: CAMPA, LIFEAVL, TCSALES, MS Office, ccOPEX Workshop
Business Planning Analyst | Whirlpool Corporation, Benton Harbor, MI
January 2004 – January 2005 (40+ hrs/wk)
- Support TOP 16 sales accounts to manage advertising deductions, accrual balances, MITs and Meet Comp pricing and all internal and external reconciliations for the following trade partners: KOHL ’S, WILLIAMS-SONOMA, LOWES, TARGET, BED, BATH & BEYOND, SEARS/TGI, PRICE-COSTCO, J C PENNEY RETAIL & DIRECT, LINENS N’ THINGS, MACY’S WEST, MACY’S EAST, WAL-MART, ROBINSONS-MAY, SAM’S CLUB, FORTUNOFF & QVC
- Direct credit department representatives where to assign deductions for each account; CO-OP , VR or OTC spending budget
- Work with Territory Managers regarding accrual balances and deduction details for respective accounts
- Work with Accounts Payable Department of respective trade partner for deduction resolution
- Create and maintain tentative deductions spreadsheet for each trade partner for respective year
- Create and maintain flash reports to recap past week POS activity for targeted National Accounts
- Work with TOP field accounts to provide customized POS reports
- Determine how advertising deduction percentage is generated and how spending is planned
- Direct general ledger adjustments and maintain balances in advertising promotional accounts
National Account Sales Specialist | Whirlpool Corporation, Benton Harbor, MI
October 2002 – January 2004 (40+ hrs/wk)
- Identify and analyze trends in Sales for National Trade Partners: WAL-MART, J C PENNEY RETAIL & DIRECT, SAM’S CLUB, SEARS, LOWE’S, KOHL ’S, HH GREGG, TARGET, HOME DEPOT, BEST BUY, THE GREAT INDOORS, COSTCO & AMAZON.COM
- Extensive experience using: Wal-Mart’s Retail-Link, J C Penney’s Supplier site, Lowes Vendor DART, Sears/TGI Business Exchange, Target’s Partners Online & Info Retriever and Edifice
- Point -of-Sale Analysis of key accounts
- Coordinate placement of all POP materials for applicable promotions
- Nationwide travel to merchandise new Trade Partner store locations
- Manage MARKETSOURCE team of product specialists for sales support, product demos, bridal events and training for selected Trade Partners: EXPO DESIGN CENTERS, THE GREAT INDOORS
- Manage and track forecasting for all National Accounts
- Monitor Trade Partner and competitor websites
- Ad tracking for Key Accounts
- Coordinate creation and setup of promotions for National Accounts
- Create and manage new SKUs for applicable Key Accounts
- Monitor product demand versus orders
- Established rapport with Key Account Buyers
Export Specialist | Whirlpool Corporation, Benton Harbor, MI
June 1998 – October 2002 (40+ hrs/wk)
- Received several S.P .O.T. awards for overall performance in International Logistics
- Member of empowered, high performance teams for domestic and international business for portable appliances
- Contract negotiation: L/C, LTL & Container ships, Freight Forwarders, & other business negotiations
- EDI order process for National Accounts/familiar with ANSI X12 & EDIFACT standards/research process improvements/submit suggestions to Trade Partner(s) and KitchenAid Sales Rep/TAD processing/correct invoicing/process order abends/setup of new EDI stores via proper channels
- S.P .O.C. for ALL international trading partners, assigned National Accounts and SABU Miscellaneous orders
- Responsible for order processing of both domestic/international/specials/shows/miscellaneous orders, daily order status/advisory, production requests/status, shipping problems, return authorizations, re-consignments, credit issues, and other related functions including clerical
- Member of Highly Successful High Performance Team responsible for bringing INTL business processes in-house (SABU) from KitchenAid Europa. Sole INTL Logistics Coordinator. Continually increased revenues an average of 20 – 35% for past years
- Coordinate all export shipments to Trade Partners via Freight Forwarder, Credit Department and Greenville shipping department
- Process shipments for Letters of Credit, Prepayments, Open Accounts, and Bills of Exchange
- Utilize & train in systems: SAP , ForecastX, DEMAND PLANNER, ACT! 2000, ACT! 6, GQL/HummingBird, CACTIS, EXCEL, WORD, POWERPOINT ACCESS, cc:Mail, RUMBA, INTERNET, MITS, MOPS, COREPORT, PROFS, CICSPT, MPS and associated systems
- International Business Integration Testing for SAP
- Responsible for creating/approving all international pricing within the MITS system
- Responsible for ad hoc analysis and special reports to the Exports Manager in Brussels
- Key role in creation and setup of new accounts
- Responsible for key decision making for INTL orders/shipments/payments
- One of two key persons responsible for EDI workflow issues
- Utilize Forecast X Collaborator and Demand Planner; assisted in training also
Retail Account Rep | Whirlpool Corporation, Benton Harbor, MI
March 1994 – June 1998 (40+ hrs/wk)
- Member of empowered, high performance team for domestic major appliances
- Provide world-class support to assigned accounts in central/western regions
- Process orders for all brands of major appliances
- Monitor order status, disputes, problem resolution, advertising info, co-op balances, track invoices, fax product specs, pricing issues, and assisted with CAC issues
- Assist with workstation support issues regarding main applications
- S.P .O.C. for Account Managers/Trade Partners
- Member of Bulldozer committee assisting in new PC installations
Consumer Assistance Rep | Whirlpool Corporation, Benton Harbor, MI
January 1993 – March 1994 (40+ hrs/wk)
- Provide assistance to end-users of all Whirlpool brand major home appliances
- Consumer instruct, use & care, do-it -yourself repair, product pre-buy, service work orders, service center location advisory, factory service parts orders, in-warranty/out -of-warranty adjustments, appliance diagnostics and all related clerical functions
- Utilized systems: ONECALL, IRS, ADS, PROFS and associated systems

Professional Organizations

Association for Computing Machinery (ACM)

Eric C. Moses, Ph.D.

Professional Profile

Education

Skills

Research Experience

Teaching Experience

Relevant Professional Experience

Professional Organizations

References are available upon request